Should Glaciers and Waterfalls cancel your tour because of weather, or any other unexpected event out of our control, you can rest assured that you refunded the entire cost of the tour.
The weather in Iceland is very unpredictable and cancellations due to weather can happen at any time. Glaciers and Waterfalls make every effort to do every tour we operate, but sometimes it’s just not safe or impossible due to road closures.
It is your responsibility to provide Glaciers and Waterfalls with proper contact details (phone and/or email) so that we can cancel and potentially rearrange your tour in good time.
Glaciers and Waterfalls will always endeavour to reschedule your tour or offer a viable alternative as a first action in all cancellation scenarios.
Defined as an unforeseeable circumstance that prevents someone from fulfilling a contract beyond the reasonable control of a party. Glaciers and Waterfalls reserves the right to suspend or terminate the performance of its obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.
These unforeseeable circumstances include (but not limited to) the following: War, riots, fire, flood, hurricane, typhoon, earthquake, volcanic eruptions, lightning, rock slide, explosion, strikes, lockouts, slowdowns, pandemics, epidemics, other public health concerns, international travel restrictions, terrorism, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract.
In the event of Force Majeure Glaciers and Waterfalls will not be liable for any refunds and this clause will supersede all other cancellation policies, when appropriate. With that said, Glaciers and Waterfalls will always endeavour to rearrange, reschedule or change your booking whenever possible.
We again, advise that all travellers take out comprehensive travel insurance that covers Force Majeure and all other eventualities for international travel.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveller of each reservation and delivered by email to info@glaciersandwaterfalls.is in order to be valid. Once received the amendment and/or cancellation needs to be confirmed by Glaciers and Waterfalls before further action can be taken.
If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days. The stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we can not be responsible for delays/ or additional transaction fees of the reimbursement to your account once it has been processed by us.
All bookings of scheduled tours, operated by Glaciers and Waterfalls require a minimum of 24 hours notice to cancel a booking for a 100% refund. If cancellation is made after this time no refund is given. We will always endeavour to reschedule you onto a new trip departure, where possible.
If you have booked a private tour with Glaciers and Waterfalls, and wish to cancel the following conditions apply:
More than 7 days notice we will refund 90% of the cost of the tour. This covers our transactional and direct costs due to cancellation.
Less than 7 days, but more than 48 hours notice, you will be refunded 50% of the tour price.
Less than 48 hours notice no refund is provided. We will always endeavour to reschedule you onto a new trip departure, where possible.
If you have only paid a deposit when the cancellation request is received please note that the cancellation fee is based on the full tour price and not a percentage of the deposit amount.